Indian Head Trailers is committed to customer excellence and we provide services no other company will because we want you to be totally happy with us and your new trailer.
We offer a service to arrange the shipping of your trailer to your doorstep, or to your desired location. That is correct. We offer the service free of charge! You pay the shipping company directly through Indian Head Trailers.
Here’s how it works. We list the shipping job on an auction type website (Uship.com). The different companies then bid for the job and once the auction is over we notify you of the lowest bid and if you accept we book it and arrange the drop off with you. We forward the contact information so you are in constant contact with the driver and get updates on delivery.
All prices will be clearly marked for you and any terms the shipping company has will require your approval before we book the detail. You can choose to pay the driver directly, or through Indian Head Trailers. Either way we do not charge our customers for this service.
It really is that simple. Let Indian Head Trailers work for you and in a short time you will have a great trailer to use as much as you wish without worries.
What to do if my product arrives damaged? You will have the shipping companies information complete with name of company, phone number and email address. These companies are responsible for the safe delivery of your trailer. If there is a problem you should contact them directly, but if that doesn’t work you can contact Indian Head Trailers and we will contact them on your behalf to fix the problem. We recommend taking pictures at arrival and noting any damage on the Bill of Lading.
Indian Head Trailers does not hire these companies and they do not work for us, so we are not responsible for damage, but we will help resolve any issues to the best of our ability.
This is a service we offer to all our customers and we have found it to be the best method for our customers to receive their trailers in a timely and safe manner. If you have any questions about shipping please contact us anytime. We are here to help in any way we can.
Ordering and shipping at Indian Head Trailers is streamlined and efficient. We do all the work for you. We build and we offer a shipping service that is second to none.
If you must return a product you must contact us first. We do not arrange for pick up. We use an outside company for transportation. Shipping companies do not work for Indian Head Trailers. No refunds will be made until we receive the product and inspection is made. Custom built trailers will have our standard warranty, but are not subject to return. Please contact us for more information prior to purchase.
Of course, you are more than welcome to pick up your trailer too, or arrange it yourself. Indian Head Trailers only offers this as a service to you and it is not the only way to receive your kayak or canoe trailer.